Privacy Policy

Last updated: 7 May 2025

This Privacy Policy describes how Prospera Property Group ("we", "us", or "our") collects, uses, stores, and shares your personal information when you engage with us — whether on our website, through our services, or at events.

By using our services, you agree to how we handle your information as outlined here. If you don’t agree, we ask that you do not use our services.

1. What Information We Collect

We collect personal information in two main ways:

Information you give us directly

This includes details you submit when you:

  • Contact us through our website

  • Sign up for updates, promotions, or downloads

  • Engage with us at events or via phone or SMS

This may include:

  • Your name

  • Email address

  • Phone number (including mobile)

  • Contact preferences

We may collect your mobile number if you provide it, including for communication via calls or SMS. You can opt out anytime by replying "STOP" to any message.

Information we collect automatically

When you use our website or digital services, we may automatically collect:

  • Device type and browser

  • IP address and location data

  • Pages visited, links clicked, and usage patterns

  • Cookies and similar technologies (see Section 4)

Information from third parties

We may receive limited information from marketing partners, social platforms, or public databases to improve the relevance of our services and communications.

2. How We Use Your Information

We use your personal information to:

  • Provide and improve our services

  • Respond to your enquiries or support requests

  • Send marketing messages (if you’ve opted in)

  • Understand how people use our website

  • Prevent fraud and maintain security

We may also use your information for legal compliance or with your consent for other purposes you agree to.

SMS Communications: If you’ve shared your mobile number, we may contact you by text about services, reminders, or updates. Message frequency may vary. Standard message and data rates may apply. You can unsubscribe by replying "STOP".

3. Who We Share Your Information With

We may share your information with:

  • Trusted service providers who help deliver our services (e.g., email, hosting, analytics, SMS communications)

  • Legal authorities, if required to comply with laws or protect rights

  • Business partners or successors in the event of a merger, asset sale, or business transition

We do not sell or share your personal or mobile data with third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tools to improve your website experience and analyze usage. You can disable cookies in your browser, but some features may not work properly.

5. How Long We Keep Your Data

We keep your information only for as long as necessary:

  • To fulfil the purposes outlined above

  • To comply with legal, tax, or accounting requirements

When no longer needed, we securely delete or anonymise it.

6. Data Security

We implement appropriate safeguards to protect your personal information from unauthorized access, misuse, or loss. While no method is 100% secure, we take data protection seriously and follow industry best practices.

7. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If we learn we have done so, we’ll take prompt steps to delete it.

8. Your Privacy Rights

Depending on where you’re located, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions

  • Withdraw consent at any time

  • Opt out of marketing communications

To exercise these rights, contact us using the details at the bottom of this page.

9. Do-Not-Track Signals

Most browsers support “Do-Not-Track” settings. Currently, our website does not respond to these signals, as no uniform standard has been established.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and include the “Last updated” date. We’ll notify you of material changes if legally required.

11. Contact Us

If you have questions, want to access or update your data, or wish to lodge a complaint, please contact:

Prospera Property Group
7/67 Walters Drive
Osborne Park WA 6017